Refund, Return & Exchange Policy

MY SHOPNSAVE PTE LTD
Last Updated: 23 September 2026

We want our customers to purchase with confidence and understand our cancellation, return, exchange and refund procedures clearly.

This policy applies to purchases made directly through www.doulton.sg, unless otherwise stated. Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Singapore law.

1. Order Cancellation Before Fulfilment

Once payment has been successfully processed, payment processing charges may already have been incurred by MY SHOPNSAVE PTE LTD.

If a customer requests cancellation before the order has been shipped, delivered, installed or otherwise fulfilled, we may accept the cancellation subject to the following:

• Any non-refundable payment processing fees, transaction charges and applicable taxes incurred in processing the original payment may be deducted from the refund.
• The applicable amount will depend on the payment method, card type, currency and payment service provider.
• The remaining balance will be refunded to the original payment method.
• If no non-refundable payment processing cost has been incurred, no such processing-cost deduction will apply.

Example: If an order of S$643.08 incurs S$25.78 in non-refundable payment processing fees and applicable taxes, the net refundable amount would be S$617.30.

This deduction is intended to recover the actual non-refundable payment processing cost incurred and is not an additional penalty for cancellation.

2. Returns After Delivery

Requests for an eligible return must be submitted within 7 days from the date of delivery.

To qualify for an approved return, the product must:

• Be unused and uninstalled;
• Be unopened where the product has a hygiene, sanitary or consumable component;
• Be in its original condition;
• Include its original packaging, accessories, manuals and components;
• Be complete and suitable for resale; and
• Be accompanied by a valid receipt, order number or other proof of purchase.

All returns are subject to inspection and approval by MY SHOPNSAVE PTE LTD.

3. Water Filters, Cartridges & Consumable Products

For hygiene, sanitary and product-integrity reasons, water filter cartridges and other consumable filtration products cannot be returned or exchanged once opened, used, installed or connected to a water supply, except where the product is defective or otherwise subject to rights available under applicable law.

Please check the product model and compatibility carefully before opening the packaging.

4. Change-of-Mind Returns

We generally do not accept returns after delivery solely because of a change of mind.

However, at our discretion, we may approve a change-of-mind return where the product remains unopened, unused, uninstalled, complete and in fully resalable condition.

Where we agree to such a return:

• The customer is responsible for return shipping costs;
• Original delivery/shipping charges are non-refundable where they have already been incurred;
• Non-refundable payment processing fees and applicable taxes may be deducted from the refund; and
• An administrative/restocking charge of up to 20% of the product sale price may apply where reasonably required to cover inspection, handling, repacking, restocking or other costs associated with the return.

Any applicable deduction will be communicated to the customer before the return/refund is finalized.

5. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible at admin@doulton.sg.

Please provide:

• Your order number;
• A description of the issue; and
• Photographs or video where reasonably required to assess the problem.

After assessment, we will provide an appropriate remedy, which may include replacement, exchange, repair or refund as applicable.

The change-of-mind and payment-processing deductions described above will not be used to reduce a refund where MY SHOPNSAVE PTE LTD is responsible for supplying an incorrect or defective product and a full refund is the appropriate remedy.

6. Sale & Promotional Items

Sale, clearance and promotional items are generally not eligible for change-of-mind returns, unless otherwise expressly stated at the time of purchase.

This does not affect remedies that may be available where a product is defective, damaged or incorrectly supplied.

7. Return Shipping

For approved change-of-mind or customer-requested returns, the customer is responsible for the cost and risk of returning the product to us unless otherwise agreed.

Original shipping and delivery charges that have already been incurred are generally non-refundable for customer-requested cancellations or change-of-mind returns.

Where the return results from an incorrect, damaged or defective product supplied by us, we will advise the customer regarding the appropriate return arrangements.

8. Refund Processing

Once a return or cancellation has been approved, we will process the applicable refund to the original payment method.

After we initiate the refund, the time taken for the funds to appear in your account depends on the payment provider, card issuer or financial institution.

If you have not received an approved refund after a reasonable processing period, please:

1. Check your bank or card account;
2. Contact your card issuer or payment provider; and
3. Contact us at admin@doulton.sg if further assistance is required.

9. Exchanges

Exchanges are subject to product availability and our approval.

Where an exchange is approved because the customer ordered an incorrect product or changed their mind, the customer may be responsible for return and redelivery costs.

For defective, damaged or incorrectly supplied products, please contact us first so that we can arrange the appropriate solution.

10. Return Address

Please contact us and obtain return authorization before sending any product back.

Approved returns should be directed to:

MY SHOPNSAVE PTE LTD
Attn: PECK YEE
28 Riverside Road
Progen Building
Singapore 739085
Tel: +65 9768 6622

Products returned without prior authorization may experience delays in processing.

11. Pricing & Sales Channels

Prices, promotions and offers may differ between our website, physical sales channels, marketplaces such as Shopee or Lazada, dealers and other authorized sales channels.

A price or promotion offered through one sales channel does not automatically apply to another sales channel.

Orders placed through third-party marketplaces may also be subject to the respective marketplace's applicable return and refund procedures.

12. Policy Updates

MY SHOPNSAVE PTE LTD may update this policy periodically to reflect changes to our business operations, payment providers, delivery arrangements or applicable requirements.

The version displayed on our website at the relevant time will apply, subject to applicable law and the terms agreed at the time of purchase.

Contact Us

For cancellation, return, exchange or refund enquiries:

MY SHOPNSAVE PTE LTD
UEN: 201832645M
Email: admin@doulton.sg
28 Riverside Road, #02-01-P
Progen Building
Singapore 739085